Shipping & Returns

Pbt van

Shipping

How Much Does Delivery Cost?
Absolutely nothing!  All orders qualify for free courier delivery nationwide. This includes rural addresses & workplaces.
Please note tracking parcels for rural addresses can only be done as far as to your local rural contractor & a delivery signature may not be required by them or they may sign for it on your behalf, delivery is therefore at the customers own risk.
Sorry we do not deliver to PO Boxes or to any address outside of New Zealand.

How Do I know When My Order Has Been Dispatched?
Simple, we will send you a confirmation email the day your order has departed our store, in most cases this will be the same day you place your order if we receive it by 2pm (weekdays). The email will include tracking information so you can monitor your order’s delivery progress. If you think there is a delay, please call us on 0800 777 877 or email:  info@scorpion.co.nz & we will look into it for you.

What Courier Company Do You Use?
We use PBT couriers.  Click on the PBT logo below to go to the courier tracking page  www.pbt.co.nz
Enter your tracking ID to check the progress of your delivery.

PBTCouriers_logo

Is Delivery Guaranteed?
Absolutely!  Please Note: If you have a rural address tracking parcels can only be done as far as to your local rural contractor & a delivery signature may not be required by them or they may sign for it on your behalf, in this circumstance delivery is at the customers own risk.

How Long Does Delivery Take?
Our dispatch facility is located in Christchurch, target delivery times are:
North Island: 2 days. Deliveries are made Monday – Friday only.
South Island: 1 – 2 days. Deliveries are made Monday – Friday only.
Cut off for same day dispatch is 2pm.
Orders placed after 2pm Friday will be processed on Monday.
Rural (RD) addresses:  Please allow an extra 1-2 days for delivery
Note: Our courier delivers to your local rural contractor, who signs for your parcel on your behalf.

 

Returns

Once an order has been placed it is not possible to cancel or alter your order once it has been confirmed.
Customers have the right to return any goods deemed faulty or damaged in transit for a replacement. The following terms & conditions apply to returns in these circumstances:

  • Where goods are being returned due to a fault or damage, they must be in original condition. Please call us on 0800 777 877 or email:  info@scorpion.co.nz for instructions on returning your product.
  • Where return is due to a fault, the customer must contact Scorpion Sports Supplements within 7 days of receiving the product.
  • Damaged items must not be signed for at the time of delivery and must be rejected – a new replacement will be sent as soon as possible.

Scorpion Supplements will cover the postage costs involved for the return and replacement of any faulty or defective goods.